Front Desk Guest Service Agent (PT)
SUMMARYThis position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome/bid farewell to guests Check in/Check out guests Maintain guest accounts Be knowledgeable of all resort activities Anticipate guest concerns/problems and deal with them before they become complaints Handle complaints with empathy and courtesy Handle all incoming telephone calls, paging system and guest messages Follow all safety and emergency policies and procedures Maintain par stock of office supplies/ordering when necessary Clean and maintain work area Assist with PBX duties as neededM ust understand and abide by environmental practices of the resortOther duties as assignedEDUCATION/EXPERIENCE Prior experience in front desk operations or customer service is preferred.
Must have strong computer skills and be familiar with Microsoft office software.
Knowledge of LMS software is a plus.
OTHER SKILLS AND ABILITIES excellent guest service skills high energy level good oral and written communication skills detail oriented ability to type and input data into a computer SUPERVISORY RESPONSIBILITIES (If applicable)N/ATYPICAL PHYSICAL DEMANDSEmployee must be able to stand for long periods of time and lift up to 25lbs.
TYPICAL MENTAL DEMANDS The ability to work unsupervised for long periods of time Handle multiple tasks simultaneously Work well under pressure is a must WORKING CONDITIONSThis position requires one to be indoors.
Individual may have to cope with varying noise levels.
COMMENTS Native American Preference willapply.
Must be able to pass a backgroundinvestigation and an OFD Drug Screen as a condition of employment.
Must be able to work flexible hours and takeon additional responsibilities when asked.
Must adhere to company policies regarding strict confidentialityThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to add or to change the duties of the position at any time.
Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director ofHuman Resources.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to add or to change the duties of the position at any time.
Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
Recommended Skills Attention To Detail Communication Confidentiality Courtesy Customer Service Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES Welcome/bid farewell to guests Check in/Check out guests Maintain guest accounts Be knowledgeable of all resort activities Anticipate guest concerns/problems and deal with them before they become complaints Handle complaints with empathy and courtesy Handle all incoming telephone calls, paging system and guest messages Follow all safety and emergency policies and procedures Maintain par stock of office supplies/ordering when necessary Clean and maintain work area Assist with PBX duties as neededM ust understand and abide by environmental practices of the resortOther duties as assignedEDUCATION/EXPERIENCE Prior experience in front desk operations or customer service is preferred.
Must have strong computer skills and be familiar with Microsoft office software.
Knowledge of LMS software is a plus.
OTHER SKILLS AND ABILITIES excellent guest service skills high energy level good oral and written communication skills detail oriented ability to type and input data into a computer SUPERVISORY RESPONSIBILITIES (If applicable)N/ATYPICAL PHYSICAL DEMANDSEmployee must be able to stand for long periods of time and lift up to 25lbs.
TYPICAL MENTAL DEMANDS The ability to work unsupervised for long periods of time Handle multiple tasks simultaneously Work well under pressure is a must WORKING CONDITIONSThis position requires one to be indoors.
Individual may have to cope with varying noise levels.
COMMENTS Native American Preference willapply.
Must be able to pass a backgroundinvestigation and an OFD Drug Screen as a condition of employment.
Must be able to work flexible hours and takeon additional responsibilities when asked.
Must adhere to company policies regarding strict confidentialityThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to add or to change the duties of the position at any time.
Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director ofHuman Resources.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to add or to change the duties of the position at any time.
Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
Recommended Skills Attention To Detail Communication Confidentiality Courtesy Customer Service Human Resources Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
